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AI and Automation
Dispute Resolution
Dispute Resolution
Resolve disputes, claims, and invoice issues with clarity and speed. Streamline how you track, review, and close cases — accelerating cash flow while minimizing delays across your receivables.
Process With Clarity
Line-Item Claims
Customers can flag specific items or quantities, and the system automatically calculates the credit due. That means faster resolutions, less manual work, and fewer delays.
Shorten Resolution Time
Automated reminders and officer assignments ensure disputes don’t sit unresolved for long periods of time.
Account for Settled Claims
Post resolved claims directly to customer accounts as invoice offsets or future-use credits. Updates sync to your ERP in real time, ensuring full visibility across systems.
Managing disputes through scattered emails, spreadsheets, and across departments can bring response times to a crawl.
Via the Dispute Resolution module, users can organize every claim in one place, tied to its corresponding invoice and assigned to the appropriate team. Track them from submission through resolution with real-time updates and interdepartmental status visibility.
Define exactly how disputes are handled, who approves them, when they should be escalated, and where ownership lies. With role-based permissions and defined accountability, your dispute process can stay compliant, auditable, and efficient — no matter the scale.
Improve upstream operations by utilizing dispute data to identify the underlying patterns that lead to a claim. Let every dispute, claim, and point of friction inform your processes to better align with customer expectations.
Dispute resolution time decreased from weeks to days.
By connecting Bectran with Sage, finance teams cut manual entry tasks by over 60%.
Infor customers using Bectran see 25% faster cash conversion cycles on average.
Pairing Bectran with PayTrace enables 50% faster payment processing and reconciliation.
Close the Gaps in Dispute Management
Reduce delays, reinforce trust, and streamline collaboration with faster, more transparent resolution.
Reduce Dispute-Related DSO
Quicker resolution leads to faster payments and more predictable cash flow cycles.
Link Claims to Cash
Match short payments to open disputes instantly with automatic cash application.
Strengthen Customer Relationships
Accessible documentation and timely communication eases customer friction during claims handling.
Keep Teams Aligned on Resolution
Real-time status updates and role-based workflows ensure every stakeholder knows who’s responsible, what’s next, and where each dispute stands.
A Superior Customer Experience
Prevent frustration before it even starts. Fast turnaround, clear communication, and visible progress show customers their time and business are valued.
Explore the AI tools behind faster processes, sharper insights, and better
outcomes across credit, collections, and accounts receivables.
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