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AI and Automation
Collections Outreach
Collections Outreach
Stay ahead of overdue accounts with AI-powered workflows that combine automation and customer behavior insights. Deliver timely, personalized outreach at every stage of the payment journey.
Targeted Outreach, Tuned to Behavior
Clarity at Every Step
Give customers full visibility into their account status — with consistent updates on outstanding balances, resolved issues, and next steps.
Prioritize with Intelligence
Data-driven insights identify valuable outreach targets by risk and recovery potential, so your team always knows where to act first.
Customize Frequency
Adjust outreach cadence for each customer based on their payment habits and risk level, so you can apply the right level of pressure without creating unwarranted friction.
The best collections strategies are flexible. Automated outreach adapts to each account’s behavior — factoring in days overdue, risk level, and past responsiveness. Whether it’s a gentle reminder or a firm escalation, AI models help deliver the right message, at the right time — cutting through confusion and speeding up recovery.
Analyze engagement data and refine outreach methods over time. If a particular cadence or channel consistently improves response times for a customer type, the system adjusts accordingly. Every touchpoint is logged and available for internal tracking and customer reference, keeping both sides informed and aligned.
Group accounts based on payment history, aging trends, credit utilization, and broader strategic value, ensuring collections teams are never left out of the loop.
This granular approach reduces blind spots, enables teams to respond faster to developing risk, and brings clarity to a process that’s often reactive.
5x Greater collection speed when utilizing automated outreach.
By connecting Bectran with Sage, finance teams cut manual entry tasks by over 60%.
Infor customers using Bectran see 25% faster cash conversion cycles on average.
Pairing Bectran with PayTrace enables 50% faster payment processing and reconciliation.
Built for Collections Teams That Move Fast
Drive smarter collections with automation, segmentation, and real-time tracking — all in one centralized platform.
Integrated with Your Workflow
Collections tasks are synced with broader credit activities, so nothing gets past your team.
Performance Metrics at a Glance
Track resolution rates, response times, and outreach effectiveness in real time.
Role-Based Task Routing
Assign follow-up actions to the right team members based on task type, risk level, region, and more.
Multilingual Messaging Support
Communicate with customers in their preferred language for a more meaningful connection.
Seamless Support Escalation
Accounts that show signs of stalled resolution are automatically routed to the right internal teams, ensuring fast follow-up.
Explore the AI tools behind faster processes, sharper insights, and better
outcomes across credit, collections, and accounts receivables.
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